FAQ
VALUES
In short—yes. But we know that sustainability in name alone isn't enough. Transparency, thoughtfulness, and kindness are our guiding principles—to each other, to our customers, to our partners, and to the planet. This translates to everything we do—including the people we hire, the partners we work with, how we develop products, the materials we use, the packaging we choose, and the reinvestment we make back into the company and our communities for new solutions. We promise to continuously improve as we evolve and grow.
We are conscious of our impact and value transparency at every step in the A DOMANI production journey. Our pieces are meticulously designed in the USA, responsibly knit in Portugal, and ethically sewn—you can see and feel the difference in our artisan partners' meticulous hand-finishing down to the tiniest details—at our beloved factory in Mexico.
We’ve thoughtfully designed the “unboxing” experience to feel special and for your luxurious pajamas to arrive in perfect condition.
You will receive your sleepwear in a 100% post-consumer recycled ivory poly mailer (we source from EcoEnclose).
– Poly mailers are lightweight and takeup half the space of paper mailers, reducing our carbon footprint.
– They are tear and weather-resistant, cutting down on replacement orders (and additional trucking) due to damage.
– They also feature a reusable tear strip in case you need to make a return or mail something to a friend.
Inside the mailer you will find each individual set or garment enclosed in a protective, beautifully designed, and endlessly reusable poly bag. We hope they make you smile and you will enjoy using them to them to carry and organize other favorite things.
Our production process is rooted in finding the absolute most premium, ethically made fabrics available on the market today, partnering with responsible vendors, and paying our talented and hard working employees and partners the wages they deserve. Our products are designed for peak performance and longevity and priced as such.
From time to time you may receive a special gift with your purchase or you'll see a special price on soon-to-be discontinued colors or spotty sizes, but overall, Sales will be few and far between. Want to know about them when they do happen? Be sure to sign up for our email list!
WEAR & CARE
Every A DOMANI garment is as easy to clean as it is to wear—who has time to hand wash? Don't cry over spilled milk/coffee/wine, simply machine wash cold with like colors and lie flat or hang to dry—every luxurious functionality of our garments is inherent to the yarn and will never wash out. To maintain colorfastness, we recommend not using bleach, bleach alternatives, or Oxyclean.
Exactly the right size, of course! If you're looking for guidance and specifics, though, check out our size chart, you can find it on every product page.
Our lines are sized 1, 2, 3, 4, 5 and both our silhouettes AND the innovative PYRATEX®️ Power 1 fabric they're made from are designed to celebrate AND flatter our bodies—however they may fluctuate—from week to week, year to year, and life phase to life phase. These pieces are seriously stretchy and seriously flattering—no matter where you are in your cycle or how many hors d'oeuvres you had last night (answer: never enough).
If you have questions (or are getting someone a gift—great choice!), you can definitely email us and we'll do our best to find the exact right fit. Or, simply give her a gift card and let her choose.
SHIPPING
For now, we are only selling in the United States.
We look forward to expanding our distribution internationally as we grow! We'd love to hear from you about where you'd like to see A DOMANI at ciao@adomanisleep.com or on instagram @adomanisleep.
Unfortunately, no. At this time we are unable to ship to PO boxes.
We don't offer "traditional" gift wrap because all of our packages are meant to feel like opening a gift! FYI, we package our parcels in 100% post-consumer EcoEnclose recycled mailers and our garments arrive in gorgeous, durable, and endlessly reusable poly bags—much better than tissue paper.
You can also add a personalized gift message—handwritten on our beautiful stationery and tucked into the parcel—in your cart before checkout!
RETURNS/EXCHANGES
Return shipping is complimentary and we will gladly accept your return within 14 days. FYI, 14 days = from the date delivered to the date your parcel is back in the mail. The product must be in new, unused condition with all the original tags/stickers. Returns that don’t meet the above won’t be refunded. Thank you for understanding.
We reserve the right to refuse a refund if a product is damaged, excessively dirty, or missing tags/stickers.
We are not able to offer returns or refunds on Sale Items, Gift Cards, Personal Care products, or on original Shipping Fees.
Need to make a return? Simply drop us a line at returns@adomanisleep.com to begin the Return Acceptance Process—don't forget to include your order number and reason for your return.
Once your return is accepted, we’ll send you your Free Return Shipping label, as well as instructions on how and where to send your package.
Unfortunately, we are unable to process returns on items sent back to us without first requesting a Return Acceptance.
We are a small (and mighty!) business and team and we hope to be able to offer size exchanges in the future. For now, the best way to ensure stock levels in your desired size is to return your order and place a new one for the correct item.
And, never fear, if you purchased items using a discount code or promotion, we're happy to honor the same code again for an even exchange (new color or size in the same item), just contact Customer Care.
Once we receive your return package, please allow up to 10 business days for your return to be finalized and posted. Refunds will be issued to the original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund.